Terms & Conditions
By finalising a booking with Meneage Tours, whether through our website or a direct channel, you acknowledge that you have read, understood, and accepted the service terms provided below. These conditions apply equally to any reservations made via third-party platforms.

Services
Our guided excursions are led by English-speaking professionals. Private tours and transfer services are operated by certified advanced drivers. All vehicles are fully licensed by local authorities and carry comprehensive insurance. To ensure passenger safety, every vehicle undergoes rigorous maintenance and pre-departure safety inspections.

Booking Process
Reservations can be requested through our website, or by emailing us at meneagetours@yahoo.com.

A booking is only considered confirmed once we issue a formal confirmation notice. At this stage, a legally binding contract is established. This confirmation will be sent only after full payment has been processed.

Pricing
Please note that accommodation is NOT included in any tour package. Unless explicitly mentioned in the tour details, entrance fees, meals, and beverages are also excluded. We are pleased to provide complimentary bottled water for all passengers on board.

Payments
Payment in full is required at the time of booking for all tour packages. Upon receipt, a confirmation email will be sent detailing the total amount paid, your unique booking number, and the tour itinerary.

Method of Payment
Meneage Tours accepts payments via debit or credit card through lopay, we accept Visa, Mastercard, Maestro, American Express, and Visa Electron.

Changes by You
If you need to modify a confirmed booking, the lead passenger must notify us in writing as soon as possible. While we strive to accommodate all requests, we cannot guarantee that changes will be possible. If a requested change cannot be met and you choose not to proceed with the original booking, this will be categorised as a cancellation, and the fees outlined below will apply.

Changes by Us
Meneage Tours makes every effort to follow the scheduled itinerary. However, the company reserves the right to modify routes due to weather, attraction availability, or unforeseen circumstances. We also reserve the right to adjust the vehicle type or size used for the tour.

Cancellation and Refunds
Cancellations must be submitted in writing by the lead passenger named on the reservation. We do not accept cancellations via phone call, SMS, or through third parties.

Cancellation Timing	Applicable Fee
More than 30 days before departure	20% of guided service fee
Between 30 days and 48 hours before departure	40% of guided service fee
Within 48 hours of departure	100% of total price

For Deluxe 5-day tours that include pre-purchased attraction or ferry tickets, the cost of these items will be deducted from any eligible refund. Please note that attraction and ferry tickets are non-refundable. We strongly advise all guests to maintain comprehensive travel insurance.

Weather Conditions
Our tours operate regardless of weather, including rain and wind. However, if your guide cancels a tour due to extreme conditions that compromise safety, a full refund will be issued. We recommend wearing appropriate clothing and footwear for variable conditions.

Safety
Guests must follow all guide instructions and exercise personal discretion; you are responsible for your own safety throughout the tour. Meneage Tours maintains a zero-tolerance policy for abuse. If a guest displays threatening language or behaviour toward staff or the public, the tour will be terminated immediately without a refund.

No Smoking Policy
Smoking is strictly prohibited inside all Meneage Tours vehicles.

Promotional Photography
Meneage Tours provides a service for creating bespoke souvenir photo books and reserves the right to take photos during the tour. We may request your permission to use images for marketing. If you do not wish to be photographed, please inform your guide at the start of the trip.

Personal Responsibility
It is your responsibility to select a tour that aligns with your physical capabilities and comfort levels. By booking, you acknowledge that these tours are adventurous and may require strenuous walking. You are responsible for your personal belongings at all times. Guests must ensure they have adequate insurance to cover personal loss or damage.

Force Majeure
In the event of extraordinary circumstances (e.g., natural disasters, acts of terrorism) resulting in a cancellation, tours may be rescheduled. Refunds in these cases are reviewed individually and are not guaranteed. If a guide becomes unavailable, we will notify you as soon as possible to offer a full refund or an alternative date.